1eecom Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 1eecom ("we", "us", "our") collects, uses, stores, shares, and protects personal information about individuals ("you", "your", "Player") who access or use the 1eecom platform at https://1eecom.bet, including all associated services, features, and content.

1eecom is committed to protecting the privacy and security of your personal data in a manner consistent with internationally recognised data protection principles. This Policy is designed to give you a clear and honest understanding of our data practices so that you can make informed decisions about using our platform.

By registering an account, making a deposit, or otherwise using any 1eecom service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact our support team to request account closure.

This Policy should be read alongside the Terms & Conditions, which govern the broader relationship between you and 1eecom. In the event of any conflict between this Policy and the Terms & Conditions on a data-specific matter, this Policy shall prevail.

2 Data We Collect

1eecom collects personal data in three primary ways: information you provide directly, information collected automatically when you use the platform, and information received from trusted third parties as part of our verification and compliance processes.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, gender, residential address, email address, and phone number.
• Identity verification (KYC) documents: Government-issued photo identification (e.g., CNIC, passport), proof of address, and payment method verification documents.
• Financial data: Payment account details for JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank sufficient to process deposits and withdrawals. We do not store full payment card numbers.
• Communication data: Messages and attachments you send us via live chat, email, or any other support channel.
• Preferences and settings: Responsible gaming limits, notification preferences, and account configuration choices.

2.2 Data Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage data: Pages visited, games played, bets placed, session duration, click paths, and referring URLs.
• Geolocation data: Approximate location derived from IP address, used solely to enforce jurisdictional access controls.
• Cookies and similar technologies: Session identifiers, preference tokens, and analytics data. See Section 7 for full details.

2.3 Data from Third Parties

• Identity verification providers: Confirmations of identity document authenticity and sanctions screening results.
• Payment processors: Transaction status and fraud risk signals from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• Anti-fraud and AML services: Risk scoring data used to detect and prevent financial crime on the 1eecom platform.

3 How We Use Your Data

1eecom uses your personal data for the following purposes. We only process data where a valid lawful basis exists (see Section 4).

1eecom does not use automated decision-making processes — including profiling — that produce legal or similarly significant effects on players, without providing a mechanism for human review upon request.

4 Legal Basis for Processing

1eecom processes your personal data only where at least one of the following lawful bases applies:

• Contract performance: Processing is necessary to provide the services you have contracted with us for — including account operation, game access, and payment processing.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) legislation, know-your-customer (KYC) requirements, and gaming licence conditions.
• Legitimate interest: Processing is necessary for our legitimate business interests — such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: For non-essential processing activities such as marketing communications and non-essential cookies, we will seek your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

Where we rely on legitimate interest as a lawful basis, we conduct and document an assessment to ensure that your interests, rights, and freedoms are appropriately balanced against the 1eecom business interest being pursued.

5 Sharing & Disclosure

1eecom does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share personal data only in the following circumstances and only to the extent strictly necessary:

5.1 Service Providers

We engage carefully selected third-party processors to assist in delivering the 1eecom platform. These include payment gateway operators (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification providers, cloud infrastructure providers, customer support tooling vendors, and fraud detection services. All such processors are bound by data processing agreements that require them to maintain confidentiality and apply security measures equivalent to those we apply ourselves.

5.2 Regulatory and Legal Authorities

We may disclose personal data to competent regulatory bodies, law enforcement agencies, tax authorities, or courts where required to do so by applicable law, pursuant to a valid legal process, or in order to comply with our gaming licence conditions.

5.3 Anti-Fraud and AML Networks

In order to fulfil our obligations under anti-money laundering legislation and to protect the integrity of the 1eecom platform, we may share relevant transaction data or identity information with industry anti-fraud networks or financial intelligence units as legally required.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of substantially all assets of 1eecom, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same level of data protection commitments set out in this Policy.

6 Data Retention

1eecom retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations.

As a general guide, the following retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with AML and gaming licence requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Communication records (support interactions): Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for record-keeping purposes.
• Cookie and analytics data: Retained for up to thirteen (13) months from collection, depending on the type of cookie. See Section 7.

On expiry of the applicable retention period, personal data is either securely deleted or anonymised in a manner that ensures it can no longer be attributed to any identifiable individual. Anonymised or aggregated data may be retained indefinitely for statistical and platform improvement purposes.

7 Cookies & Tracking Technologies

The 1eecom platform uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to deliver a functional, secure, and personalised experience. This section explains what cookies we use and why.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control non-essential cookies at any time through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the 1eecom platform and may prevent you from accessing your account. 1eecom does not use third-party advertising network cookies.

8 Your Privacy Rights

As a 1eecom player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. We will acknowledge your request within 72 hours and respond substantively within 30 calendar days.

Where 1eecom processes your data on the basis of consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal. Note that certain rights — particularly the right to erasure — may be limited where 1eecom is required to retain data to comply with legal or regulatory obligations such as AML record-keeping requirements.

9 Data Security

1eecom implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between your browser and 1eecom servers is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at rest: Sensitive personal data and payment credentials stored on 1eecom infrastructure are encrypted using industry-standard AES-256 encryption.
• Access controls: Personal data is accessible only to 1eecom staff members and authorised processors who require it to perform their specific role. Access is governed by role-based permissions and enforced through multi-factor authentication.
• Penetration testing: The 1eecom platform and infrastructure undergo regular independent security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident response: 1eecom maintains a documented data breach response plan. In the event of a confirmed breach affecting your personal data, we will notify you without undue delay in accordance with applicable notification requirements.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your 1eecom account credentials. If you suspect that your account has been compromised, contact our support team immediately.

10 Children & Minors

1eecom takes its responsibility to protect minors seriously. Our age verification processes are designed to identify and prevent underage registration at the point of account creation. If you are a parent or guardian and you believe that your child has registered an account on the 1eecom platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

1eecom also strongly recommends that parents and guardians use parental control software to restrict minors' access to online gambling platforms in general. We support all responsible gaming initiatives directed at protecting vulnerable individuals, including those under the age of 21.

11 International Data Transfers

As an internationally licensed gaming operator, 1eecom may process and store your personal data on servers and infrastructure located outside of Pakistan. Where such transfers occur, 1eecom ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Safeguards we employ for international transfers include:

• Contractual data processing agreements with all third-party processors that incorporate data protection obligations consistent with internationally recognised standards.
• Selection of cloud and infrastructure providers that maintain compliance with recognised international security frameworks, including ISO 27001 and SOC 2.
• Transfer impact assessments for transfers to jurisdictions with different data protection frameworks.

By using the 1eecom platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where necessary for the performance of our services, subject to the protections described in this section.

12 Changes to This Policy

1eecom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform functionality. When material changes are made, we will notify registered players by email to the address on file and by displaying a notice on the 1eecom platform for a reasonable period before the revised Policy takes effect.

The "Effective Date" and "Last Reviewed" dates at the top of the legal content section will always reflect the most current version. We encourage you to review this Policy periodically to remain informed of how we protect your data.

Your continued use of the 1eecom platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you do not accept the revised Policy, you should discontinue use of the platform and contact our support team to arrange account closure and withdrawal of any real-money balance.

13 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 1eecom, please contact our Data Protection team through any of the following channels:

• Email: [email protected] — Please include "Privacy Request" in the subject line for prioritised handling.
• Live Chat: Available 24/7 on the 1eecom platform. Ask to be connected to the data protection team for sensitive enquiries.

We aim to acknowledge all privacy-related requests within 72 hours and to resolve them fully within 30 calendar days. For complex requests — such as large-scale data subject access requests — we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to a relevant supervisory or regulatory authority. 1eecom will fully cooperate with any such authority in the resolution of your complaint.